Privacy Policy

Introduction

Lourdes Mexican Food ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or otherwise interact with our services.

Information We Collect

When you place an order or interact with our services, we may collect the following information:

• Contact information: name, email address, phone number
• Order information: items ordered, order history, delivery or pickup preferences
• Communication preferences: whether you opt in to receive text messages or promotional communications
• Device and usage data: browser type, IP address, pages visited, and other standard web analytics data

How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders
• To save your customer information in our database for faster and more convenient future orders
• To communicate with you about your orders, including confirmations, updates, and delivery notifications via SMS or email
• To send you transactional SMS messages related to your order, such as order review, confirmation, payment link, and status updates (only with your consent)
• To analyze ordering trends and customer preferences so we can improve our menu, service, and overall customer experience
• To maintain and improve the functionality of our website

Data Storage and Retention

When you place an order, your customer information is stored in our database. We retain this information to streamline your future orders and to conduct internal analytics that help us improve our products and services. We retain your data for as long as your account is active or as needed to provide you services, comply with legal obligations, resolve disputes, and enforce our agreements.

We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties. Your data is used solely for the purposes described in this policy. We may share information with trusted service providers who assist us in operating our website, processing payments, or delivering orders, but only to the extent necessary for them to perform those services on our behalf.

SMS Privacy Disclosure

If a customer places an order by phone, our staff may ask whether the customer would like to receive SMS messages related to that order. If you provide your mobile number and consent to receive text messages from Lourdes Mexican Food, we may send transactional SMS messages including order review, order confirmation, payment link, and order status updates. We send these messages only after you give verbal consent.

Message frequency varies by order activity. Message and data rates may apply. You can opt out at any time by replying STOP and get help by replying HELP.

Mobile information, SMS consent, and phone numbers collected for SMS purposes are not shared with third parties or affiliates for marketing or promotional purposes.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the information below.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Lourdes Mexican Food
Email: cynthia@lourdesmex.com